This privacy policy was last updated on the 24th February 2018.
This privacy policy describes the policies and procedures of smol Ltd, (a company incorporated in England, whose registered office for correspondence is PO box 696, Farnham, GU9 1ND, registered company number 10626548), in its use and disclosure of personal information from those who use or access smolproducts.com, our branded pages on social media services, or any of the other sites, services, features, content, applications and products we offer in the United Kingdom ("UK") (collectively, the "services").
By accepting the terms of service and privacy policy opt-in, within the account sign up process, you are consenting to the collection, storage, disclosure and other uses of your information as permitted by this privacy policy.
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase.
The principal purposes for which we collect and store your personal information are to process your orders and deliver products, authorise payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.
If you accept our terms of service and privacy policy you consent to our use of your email address in marketing and business development activities. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in.
If you start to set up an account with smol Ltd. via the website (smolproducts.com) but do not complete the process or place any orders, then we may email you to find out if you need any help to complete the process. An unsubscribe link is given at the end of this email.
In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer our website.
When you visit our site (smolproducts.com) you are accepting that cookies and similar technologies will be transferred to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of that website. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer. Although they do identify a user's computer, cookies cannot be used by a third party to personally identify users.
When you use the services, we use persistent and session cookies and other tracking technologies to: (a) analyse the usage of our sites and services; (b) customise the services to your preferences; and (c) control the advertising displayed by the services. We may also use other internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and track your use of the services (including to serve you ads when you are on other websites or the internet when we can access those cookies). We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened. As we adopt additional technology, we may also gather additional information through other methods.
Some of the cookies used by our site are set by us and some by or with the help of third parties who are delivering services on our behalf. In particular, we use third parties to help us collect performance and measurement statistics about our site.
Most web browsers automatically accept cookies but, if you prefer, you can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. Please note however, that by blocking or deleting cookies used on the site you may not be able to take full advantage of the site as it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished if using a shared computer.
You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this policy.
The right of access. You have the right to obtain access to your information (if we are processing it), and certain other information (similar to that provided in this privacy policy). This is so you are aware and can check that we are using your information in accordance with data protection law. You can do this by writing to us on the email address below.
The right to correction. You are entitled to have your information corrected if it is inaccurate or incomplete. You can do this through your account page or by contacting us at the email address below.
The right to erasure. This is also known as ‘the right to be forgotten’ and in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
The right to data portability. You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs, safely and securely without affecting its usability.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e., if you no longer want to be contacted with potential opportunities).
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
The right to withdraw approval. By agreeing to our terms and privacy policy in the signing up process, you have given your consent to our use of your personal data. However you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes. You can do this by any of the following means:
Send us an e-mail at help@smolproducts.com
Contact us by mail at smol Ltd, PO Box 696, Farnham, GU9 1ND
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
baseless or excessive/repeated requests, or further copies of the same information.
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We will respond as soon as we can. Generally, this will be within one (1) month from when we receive your request but, if the request is going to take longer to deal with, we will come back to you and let you know.
If you opt to accept our terms of service and privacy policy within the account sign up process you consent to our use of your email address. We will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.
If you opt to accept our terms of service and privacy policy within the account sign up process , but subsequently change your mind and no longer wish to receive such communications, you can opt out of receiving future communications at any time. Please note; when opting out you may continue to receive some information from us where this is already in the communication pipeline, typically for up to 1 day after the date on which you update your account.
In addition, an unsubscribe link is given at the end of every marketing email should you no longer wish to receive marketing communications from smolproducts.com
If you opt to accept our terms of service and privacy policy within the account sign up process then you are agreeing that from time to time we may also contact you by post with information on special offers or events regarding our products or services.
We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from loss, alteration, unauthorised access or improper use. Our security and privacy policies are periodically reviewed and we will continue to enhance our security procedures as new technology becomes available. Whilst we cannot ensure or guarantee that loss, alteration, unauthorised access or improper use of information will never occur, we use all reasonable efforts to prevent it.
While we make every effort to ensure that your information is secure on our system, you should bear in mind that submission of information over the internet is never entirely secure. As a result, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
Your account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the site. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other internet user or any other breach of security.
Only key members of our personnel have access to personal information. Backups are run to prevent loss of information and our internet servers are housed in secure facilities.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Information may be retained in countries outside of the European Economic Area, including the USA. We will ensure that any information transferred outside of the European Economic Area will be adequately protected. You agree to the transfer of your information.
smol Ltd is committed to protecting your personal information. We will not disclose your personally identifiable information to third parties without your consent except where:
smol Ltd is required by law to disclose information to third parties;
the service is necessary for the performance of our operations i.e. mail delivery, hosting services, protecting us from fraud, and payment of your account;
smol Ltd buys or sells subsidiaries or business units. In such transactions customer information is one of the transferred assets but would remain subject to the commitments made in any pre-existing privacy policy or equivalent;
smol Ltd may provide analyses of our customers in the aggregate to prospective partners, advertisers and other third parties. We do this so that we and our business partners can understand you better, and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our customers. At no time, however, will we disclose personal information about specific customers.
Linked websites are not under the control of smol Ltd and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website we advise you to examine their terms and services of use. As a subscriber you have certain rights under the Data Protection Act 1998. You have the right to be told what personal information we hold about you on our database. Should you wish to exercise that right, or if you have any questions concerning the smol Ltd privacy policy please contact us at help@smolproducts.com
smol Ltd has implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.
While we make every effort to ensure that your information is secure on our system, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Access authorisation is granted to key smol Ltd staff only.
If you have questions or concerns regarding this privacy policy, please contact us at help@smolproducts.com
Regular plan & refill packs have FREE delivery.
The delivery fee for first time orders is calculated based on what products you’re buying.
Try as many smol products as you like and only pay a maximum of £3 for delivery.
starter pack products
£2 delivery per pack
letterbox pack products
£1 delivery per pack
With every new laundry or dishwash plan we’re donating 1 laundry capsule to The Hygiene Bank charity. The washes go directly to those living in hygiene poverty and make a HUGE difference.
As a smol customer you can opt in to donate 2 washes alongside your future dishwash or laundry plan deliveries for just 30p via your customer account.
